Our Receptionists may ask you for brief details when you request an appointment - please follow the link below to find out why (courtesy of RCGP)
Why do Receptionists ask what's wrong with me?
|Mrs Wendi Lees (f)|
Wendi is our Practice development Manager and is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. She supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care. Wendi deals with all complaints and feedback received in the Practice.
|Mrs Laura Terrell (f)|
Laura is our Deputy Practice Manger, she deputises in Wendi's absence and manages the admin team to ensures the business runs smoothly day to day. She offers support and encouragement to all team members. Laura also co-ordinates the various IT systems within the Practice.
Our receptionists and admin team led by Michele are your first point of contact with the Health Centre and will assist you in every way that they can. They are trained to deal with queries sympathetically and confidentially. They are bound by the same confidentiality rules as other members of the Brechin Healthcare Team.
When you call the Health Centre a receptionist will ask you for some basic information. A GP or Advanced Nurse Practitioner will call you back as soon as possible, on the same day, and this information will help to prioritise your call. Please stay near your phone and be sure to answer a call from a withheld number.
Our reception staff can provide information on services and results. They can also help you with other important tasks such as issuing repeat prescriptions, assisting with prescription enquiries, dealing with patient records and carrying out searches and practice audits.